​

What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express & Net Banking all in Debit Card and Credit Card through  Paypal.

​

How secure is this store?
This store uses Paypal for payments. They automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level commercially available). 

 

Whom do you ship by?
We ship our products by our courier partners DHL Express, Indian Post, and FedEx.

​

Do you ship worldwide?
Yes, we do ship. Delivery will take 10-15 days approx. and could be longer due to COVID-19. Shipping charges apply.

​

Will I have to pay customs/import fees to receive my order?
Depending on your country, you may be charged customs/import fees. Customs charges and fees are the sole responsibility of the purchaser; we are not responsible for any additional customs charges or fees once your package has left our facility.

​

What happens if we mention an incorrect shipping address?
If the shipping address is mentioned incorrectly we are not liable for the order or the refund. It will be totally the customer's responsibility and we will not be liable for any refund. 

​

How do I track my order?
Once the order has been dispatched an email is sent to your registered email address with the tracking details.

In case of more queries or information, you can email us at hello.whiteorchidsstore@gmail.com